Regulations of online store


Specifying, among others rules of concluding sales contracts through the store, containing the most important information about the Seller, the store and Consumer's rights.



§ 1 Definitions

§ 2 Contact with the Seller

§ 3 Technical requirements

§ 4 Shopping in the store

§ 5 Payments

§ 6 Execution of the order

§ 7 The right to withdraw from the contract

§ 8 Exceptions to the right to withdraw from the contract

§ 9 Complaints

§ 10 Personal data

§ 11 Reservations

Annex No. 1: Sample withdrawal form



Business days - days from Monday to Friday, excluding public holidays.

Account - a free Store function regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his individual Account in the Store.

Consumer - Consumer within the meaning of the Civil Code.

Buyers - every entity Buyers in the Store.

Regulations - these regulations.

Shop - online store by the Seller at

Seller - Budweb Sp. z o. o., based in Kraków, ul. Szwedzka 23/1 entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for the City of Kraków under number 0000518592, having the tax identification number NIP: PL 6762478097 and Regon: 123170876 hereinafter referred to as "e-Vignettes"



Postal address: ul. Szwedzka 23/1, 30-324 Krakow

E-mail address:



For the proper functioning of the Store you need:

A device with Internet access

A web browser that supports JavaScript and cookies.

To place an order in the store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.



The prices of goods visible in the Store are total prices for the goods, including VAT.

The Seller points out that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery of the goods.

The product selected for purchase should be added to the basket in the Store.

Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the payment method for the order, and also provides the data necessary to complete the order.

The order is placed when the content is confirmed and the Buyer accepts the Regulations.

Placing an order is the same as concluding a sales contract between the Buyer and the Seller.

The Seller shall provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest at the time of delivery of the goods.

The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing its data at every possible order.




For the order placed you can pay, depending on the choice of the buyer:

By ordinary transfer to the Seller's bank account.

By using a payment card:


Visa Electron


MasterCard Electronic


Through the payment platform:


Klarna Sofort

If you choose to pay via the payment platform, the PayPal payment service provider is PayPal (Europe) S.à.r. & Cie, S.C.A with registered office at L-1150 in Luxembourg and Sofort GmbH

The Seller informs that in the case of some payment methods, due to their specificity, the payment of the order by this method is possible only directly after placing the order.

By making purchases at the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.



The seller is obliged to deliver the goods without defects.

The deadline for completing the order is indicated in the store.

In the event that the Buyer chose payment in advance for the order, the Seller will proceed with the order after paying for it.

In a situation where, under one order, the Buyer purchased goods with different delivery dates, the order will be processed within the deadline for the goods with the longest term.

Goods purchased in the Store are delivered depending on which delivery method has been chosen by the Buyer:

Via Post / Courier

By electronic means - in the case of digital content



The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.

The deadline to withdraw from the contract expires after 14 days from:

In which the consumer came into possession of the goods or in which a third party other than the carrier and indicated by the consumer came into possession of the goods.

In which the consumer came into possession of the last item or in which a third party, other than the carrier and indicated by the Consumer, came into possession of the last of the things in the case of a contract requiring the transfer of ownership of many things that are delivered separately.

In order for the Consumer to exercise his right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by an unambiguous statement (for example, a letter sent by mail or information sent by e-mail).

The consumer may use the model withdrawal form at the end of the Regulations, but it is not mandatory.

To keep the deadline for withdrawal from the contract, it is enough for the consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract.



In the event of withdrawal from the contract, the Seller shall return to the Consumer all payments received from him, including delivery costs (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer's decision on exercising the right to withdraw from the contract.

The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this reimbursement.

The seller may withhold the reimbursement of the payment until receipt of the goods or until proof of its return has been provided to him, depending on which event occurs first.

The seller asks you to return the goods to the following address: Szwedzka Street 23/1, 30–324 Cracow immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the consumer sends back the goods before the deadline of 14 days.

The consumer bears the direct costs of returning the goods.

The consumer is liable only for the decrease in the value of the goods resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.

If, due to its nature, the goods can not be sent in normal mode by post, the consumer will also have to bear the direct cost of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.

If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the Buyer's payment card.




The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:

In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs.

In which the subject of the service is an item subject to rapid deterioration or having a short shelf-life.

In which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.

In which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.

In which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery.

For delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.

In which the price or remuneration depends on fluctuations in the financial market, over which the entrepreneur has no control, and which may occur before the deadline for withdrawal from the contract.

For the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's explicit consent before the deadline for withdrawal and after informing the entrepreneur about the loss of the right to withdraw from the contract.

The right to withdraw from a distance contract is not available to an entity other than the Consumer.

Pursuant to the Act of March 2, 2000 (Journal of Laws of 2000 No. 22 item 271), it is not possible to return products purchased as "dedicated", in particular vignettes with a validity date.



In the event of a defect in the goods, the Buyer has the opportunity to advertise the defective goods on the basis of the warranty or guarantee provided in the Civil Code, if the guarantee has been granted.

Using the warranty, the Buyer may, on the terms and in the deadlines specified in the Civil Code:

Submit a price reduction statement

With a significant defect - submit a statement of withdrawal from the contract

Demand for the replacement of things to be free of defects

Request removal of the defect

The Seller asks to submit a complaint based on the warranty to the postal address or electronic address indicated in § 2 of the Regulations.

If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver this goods, in the case of the Consumer at the Seller's cost, to the address of. Szwedzka Street 23/1, 30-324 Cracow.

If the product has been granted an additional warranty, information about it, as well as its terms, is available in the product description in the store.

Complaints regarding the operation of the Store should be directed to the e-mail address indicated in § 2 of the Regulations.

Consideration of the complaint by the Seller will take place within 14 days.



In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others with:

Mediation conducted by the competent regional inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the proceedings are free. The list of Inspectorates can be found here:

Assistance of the competent and permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration before arbitral tribunal should be submitted. As a rule, the proceedings are free. The list of courts is available at:

Free help from the municipal or poviat Consumer Ombudsman.

The ODR internet platform available at:



The administrator of personal data provided by the Buyer when using the Store is the Seller.

The Buyer's personal data are processed on the basis of a contract and for its implementation, in accordance with the principles set out in the General Regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information regarding data processing by the Seller is included in the privacy policy posted in the Store.



The provision of unlawful content by the Buyer is prohibited.

Each order placed in the Store is a separate sales contract and requires separate acceptance of the regulations. The contract is concluded on time and for the purpose of the contract.

Contracts concluded on the basis of these Regulations are concluded in Polish.

In the event of a possible dispute with a non-Consumer Buyer, the competent court will be the court competent for the Seller's registered office.

None of the provisions of these Regulations exclude or limit the rights of the Consumer under the law.


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